Can my Spotlight Banner be updated by your graphic artist?
There is a separate charge on our renewal order form to change the existing Spotlight Banner artwork for a Spotlight Ad to cover our cost. The spotlight artwork is very time consuming for our Graphic Artist, so we ask that you give explicit instructions in the Special Instructions/Notes area of the order form when or…
How do I know when my Spotlight flag expires?
You can see the expiration date for your spotlight flag on your My DreamHorse account screen in your list of horses. The spotlight flag is what causes your ad to be displayed in top priority placement in our search results list and signals our site to display the spotlight icon on your ad. It is possible that your p…
I don't want to put my credit card on the internet. Can I give it to you on the phone?
Our credit card processing system is entirely internet based. We are fully automated online and batches are processed daily. We are not equipped or staffed to accept telephone orders. We can accept credit cards, PayPal and eChecks. Please use our secure, online ordering system. You can also use PayPal and eChecks …
When does my 90+ days start?
The 90 (or more) days starts when we complete your order and add your final photo to your ad, not before. Instant Images do not count toward your 90 days. Your ad will be set to NEW when we add the photo.
When do you process my credit card?
Dream Horse has a fully automated real-time processing system, and your credit card transaction will be automatically submitted in a daily batch within 24 hours of your order, so please be sure to send us your photo as soon as you can. Also, please let us know if you think there is a problem with your order so that w…
How do I renew my Spotlight Ad so it will be NEW again?
If you wish to extend your spotlight ad expiration date another 6 months and continue displaying your spotlight banner on our site, please order the Spotlight Renewal in your DreamHorse Account by clicking the Order Photos button. This renewal will also set your ad to NEW and extend the top priority placement of your…
Can I send you my credit card in an email?
Email is not secure and credit card information should never be sent to anyone by email. Emails can be intercepted by third parties. Our shopping cart is very simple and secure. Please order photos from your DreamHorse Account using all of the security features that we have provided to protect you.
Can I Order a Photo Ad for a Client and use THEIR billing address?
You will be able to add different Billing Information other than what is listed in your account on the Checkout screen. This is a one-time change that will not affect your User Profile on DreamHorse.
What is your mailing address?
DreamHorse.com PO BOX 4 Wellington, CO 80549
Why is my credit card being declined?
The credit card declined error message comes directly from a person's own credit card issuer/bank. If the billing address on the order does not match the billing address on your credit card, an AVS (Address Verification System) will appear. Please be sure that your billing address is correct in your DreamHorse Accou…
