How do I know when my photo will expire?
The expiration date for photos is displayed below the photo(s) on your full-page ad.
There is an unknown horse photo on my ad. How could this happen?
If you receive an email notifying you that your photo is online and did not send us a photo, please check your ad and let us know immediately if there is a problem. There have been occasions when a customer gives us the wrong Horse ID and it possible to get the wrong photo on an ad, so please be sure to proofread you…
How do I email my photo?
We have an upload program in your DreamHorse Account that we hope will eliminate the need for emailing photos to us. However, we do still accept photos by email. Attach your photo, type your Horse ID in the Subject Line, and email to [email protected]. Note: The photos email address is NOT monitored for help desk…
How do I attach my photo to an email?
If you have been unable to upload your photo, you may email your image to us. Create a new email to [email protected]. Most email programs have an "Attach" button with a paperclip logo and/or a menu option to "Attach" a file to the email. Click the button or select the Attach option and choose your image file (JP…
What are the different options for sending my photo?
We have several different options for you to send us your photo depending on the method with which you are most comfortable. BE SURE TO INCLUDE YOUR HORSE ID WITH ANY PHOTO YOU SEND US! Upload DreamHorse Photo: Please login to your My DreamHorse account and click the Upload Photos button. Login Here Email Photo:…
I don't know how to get my image the right size and make it look right. Can you help?
Yes. Our photo experts crop and resize every photo that we put online. It helps to have good, sharp photo to start with but we can improve the images somewhat. We use Adobe Photoshop to crop, resize, lighten, sharpen to make your horse look its best. However, there is a 2MB limit (2,000,000kb) on the size of email w…
Why isn't my Spotlight Artwork showing on my Print Flyer?
Your Print Flyer will include the Spotlight Ad artwork. If you find that your spotlight ad is not displaying your spotlight artwork on your Print Flyer, please contact our Support Center so that we can research this issue and make sure your artwork is uploaded properly to our site.
What should I do if my photo does not appear within three days?
Please create a support ticket and confirm that we received your photo and could match it to your horse. WE MUST HAVE your Horse ID on your Photo Email in the Subject Line of the email . If we cannot match your horse photo to your order, we hold these orders open and continue working on newer orders. At this point…
How do I send a LATE PHOTO for Gallery/Spotlight Ad?
When ordering a photo ad such as our Gallery Ad or Spotlight Ad that allows you to send UP TO 4 photos, it is important to send us all of your photos as quickly as possible. We cannot continue to search for your photos indefinitely. If you upload a photo late and we do not see it, please contact our Support Center…
I'd really like to know how many people have seen my ad. Can I have a hit counter?
Yes, all photo ads have display counters near the bottom of the page. Free text ads do not have display counters. Photo ads that are in the instant image state do not show a hit counter until the order is complete and the final photo is online.
