Can I upload images in the HEIF or HEIC format?
Apple devices will support HEIF or HEIC (High Efficiency Image File) format. Our software cannot currently upload images in this format. If you screenshot the HEIC image, it will change to a PNG image which can be uploaded. If you need to send us HEIF/HEIC images, please email them to [email protected] with your…
There is an unknown horse photo on my ad. How could this happen?
If you receive an email notifying you that your photo is online and did not send us a photo, please check your ad and let us know immediately if there is a problem. There have been occasions when a customer gives us the wrong Horse ID and it possible to get the wrong photo on an ad, so please be sure to proofread your…
How do I know when my photo will expire?
The expiration date for photos is displayed below the photo(s) on your full- page ad.
How do I attach my photo to an email?
If you have been unable to upload your photo, you may email your image to us. Create a new email to [email protected]. Most email programs have an "Attach" button with a paperclip logo and/or a menu option to "Attach" a file to the email. Click the button or select the Attach option and choose your image file (JPG…
What are the different options for sending my photo?
We have several different options for you to send us your photo depending on the method with which you are most comfortable. BE SURE TO INCLUDE YOUR HORSE ID WITH ANY PHOTO YOU SEND US! Upload DreamHorse Photo: Please login to your My DreamHorse account and click the Upload Photos button. [Login Here][1] Email Ph…
I don't know how to get my image the right size and make it look right. Can you help?
Yes. Our photo experts crop and resize every photo that we put online. It helps to have good, sharp photo to start with but we can improve the images somewhat. We use Adobe Photoshop to crop, resize, lighten, sharpen to make your horse look its best. However, there is a 2MB limit (2,000,000kb) on the size of email we…
Why isn't my Spotlight Artwork showing on my Print Flyer?
Your Print Flyer will include the Spotlight Ad artwork. If you find that your spotlight ad is not displaying your spotlight artwork on your Print Flyer, please contact our Support Center so that we can research this issue and make sure your artwork is uploaded properly to our site.
What should I do if my photo does not appear within three days?
Please [create a support ticket][1] and confirm that we received your photo and could match it to your horse. WE MUST HAVE **your Horse ID on your Photo Email in the Subject Line of the email**. If we cannot match your horse photo to your order, we hold these orders open and continue working on newer orders. At this p…
How do I send a LATE PHOTO for Gallery/Spotlight Ad?
When ordering a photo ad such as our Gallery Ad or Spotlight Ad that allows you to send UP TO 4 photos, it is important to send us all of your photos as quickly as possible. We cannot continue to search for your photos indefinitely. If you upload a photo late and we do not see it, please contact our Support Center fo…
I am going to renew my ad. Can I send you a better picture?
Yes. We are happy to replace your photo at the time of a 90-day renewal for a small, optional fee of $5. This is especially useful on the young horses that are changing so quickly! Please be sure to click the Change Photos checkbox before clicking the Add to Cart button when ordering a renewal so that we know you are …
