Can I upload images in the WEBP image format?
Google devices will support WEBP image format. Our software cannot currently upload images in this format. If you screenshot the WEBP image, it may save in a format which can be uploaded. If you need to send us WEBP images, please email them to [email protected] with your Horse ID in the subject line of th…
Can I upload images in the HEIF or HEIC format?
Apple devices will support HEIF or HEIC (High Efficiency Image File) format. Our software cannot currently upload images in this format. If you screenshot the HEIC image, it will change to a PNG image which can be uploaded. If you need to send us HEIF/HEIC images, please email them to [email protected] wi…
My Photo Uploaded Sideways or Upside Down. How do I fix it?
Although our staff will correct this upon completion of your order, you may rotate your Instant Image from your Review Uploads screen. There is a link to Review Uploads for each ad in your Account under the blue Photo/Video menu.
Can I use a collage of photos instead of just one photo for the price of one photo?
Yes, you can send us a collage that you have created, but the photo size will be reduced to the normal size of one photo, (not to exceed 400 pixels on the largest side). We are now offering a very reasonable Gallery Ad that includes up to four photos for a flat fee.
