Why is my credit card being declined?
The credit card declined error message comes directly from a person's own credit card issuer/bank. If the billing address on the order does not match the billing address on your credit card, an AVS (Address Verification System) will appear. Please be sure that your billing address is correct in your DreamHorse Account…
Why is my card declined due to AVS Billing Address error?
Please be sure that your billing address in your User Profile in your DreamHorse Account matches the official address on your credit card. We do not display your street address on our site but it is used for billing purposes. If your address does not match, there are two ways you can change it: Option 1: Go to your …
How do I place an order or renewal?
Please login to your Account, then click on the "Order Photos" button or "Upgrade to a Photo Ad" of the horse or item you wish to upgrade, or the "Renew Photos" button of the ad you wish to renew, upgrade or change. You will then be directed to a page of customized order options depending on your ad type. Click the "A…
I sent you an order/photo. Did you receive it?
1. All orders generate a confirmation email and your order history can be seen in your DreamHorse account by clicking the Order History button. 2. If you uploaded your photo, you should see it appear in a confirmation web page screen in your browser as soon as it finishes uploading. If you have any question about whe…
Can I CHANGE my current video?
Yes. There is a small fee to change any and all media on your ad. You can also change your video if you order it in conjunction with a renewal. Renewing does NOT include replacement by default. Change a video must be specifically ordered so that our staff will know what you need and complete your order correctly. It a…
Do You Have Secure Shopping?
You can order Photo Advertising at DreamHorse.com with confidence. We have partnered with [Authorize.Net][1], a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers. The Authorize.Net Payment Gateway manages the complex routing of sensitive cus…
What is your Refund Policy?
DreamHorse is a service business committed to serving your horse and horse- related advertising needs. We are paid for services rendered and we want to make sure that you receive the services for which you have paid. Please contact our [help desk][1] if you have any outstanding issues with a credit card transaction. …
How do I order a Spotlight Ad and what does it include?
DreamHorse Spotlight Ads will set your horse apart from the crowd. Our Spotlight Ad will keep your ad in the top part of the search results lists in any matching search. Spotlight Ads are our TOP PRIORITY in the way our ads are sorted. Our graphic artist will create a custom banner for your horse that will link to yo…
