Credit Card Expiration Date Error
In the past, we had a problem where our system would sometimes not accept a valid credit card expiration date format. It would sometimes happen one day and not the next for the same credit card. We believe we have corrected this issue. However, if this happens to you, please report it to our support center at [support…
I don't want to put my credit card on the internet. Can I give it to you on the phone?
Our credit card processing system is entirely internet based. We are fully automated online and batches are processed daily. We are not equipped or staffed to accept telephone orders. We can accept credit cards, PayPal and eChecks. Please use our secure, online ordering system. You can also use PayPal and eChecks on o…
When do you process my credit card?
Dream Horse has a fully automated real-time processing system, and your credit card transaction will be automatically submitted in a daily batch within 24 hours of your order, so please be sure to send us your photo as soon as you can. Also, please let us know if you think there is a problem with your order so that we…
Can I send you my credit card in an email?
Email is not secure and credit card information should never be sent to anyone by email. Emails can be intercepted by third parties. Our shopping cart is very simple and secure. Please order photos from your DreamHorse Account using all of the security features that we have provided to protect you.
Why is my card declined due to AVS Billing Address error?
Please be sure that your billing address in your User Profile in your DreamHorse Account matches the official address on your credit card. We do not display your street address on our site but it is used for billing purposes. If your address does not match, there are two ways you can change it: Option 1: Go to your …
