Apple devices will support HEIF or HEIC (High Efficiency Image File) format. Our software cannot currently upload images in this format. If you screenshot the HEIC image, it will change to a PNG image which can be uploaded. If you need to send us HEIF/HEIC images, please email them to [email protected] wi…
If you receive an email notifying you that your photo is online and did not send us a photo, please check your ad and let us know immediately if there is a problem. There have been occasions when a customer gives us the wrong Horse ID and it possible to get the wrong photo on an ad, so please be sure to proofread you…
The expiration date for photos is displayed below the photo(s) on your full-page ad.
If you have been unable to upload your photo, you may email your image to us. Create a new email to [email protected]. Most email programs have an "Attach" button with a paperclip logo and/or a menu option to "Attach" a file to the email. Click the button or select the Attach option and choose your image file (JP…
We have several different options for you to send us your photo depending on the method with which you are most comfortable. BE SURE TO INCLUDE YOUR HORSE ID WITH ANY PHOTO YOU SEND US! Upload DreamHorse Photo: Please login to your My DreamHorse account and click the Upload Photos button. Login Here Email Photo:…
Yes. Our photo experts crop and resize every photo that we put online. It helps to have good, sharp photo to start with but we can improve the images somewhat. We use Adobe Photoshop to crop, resize, lighten, sharpen to make your horse look its best. However, there is a 2MB limit (2,000,000kb) on the size of email w…
Your Print Flyer will include the Spotlight Ad artwork. If you find that your spotlight ad is not displaying your spotlight artwork on your Print Flyer, please contact our Support Center so that we can research this issue and make sure your artwork is uploaded properly to our site.
Please create a support ticket and confirm that we received your photo and could match it to your horse. WE MUST HAVE your Horse ID on your Photo Email in the Subject Line of the email . If we cannot match your horse photo to your order, we hold these orders open and continue working on newer orders. At this point…
When ordering a photo ad such as our Gallery Ad or Spotlight Ad that allows you to send UP TO 4 photos, it is important to send us all of your photos as quickly as possible. We cannot continue to search for your photos indefinitely. If you upload a photo late and we do not see it, please contact our Support Center…
Yes. We are happy to replace your photo at the time of a 90-day renewal for a small, optional fee of $5. This is especially useful on the young horses that are changing so quickly! Please be sure to click the Change Photos checkbox before clicking the Add to Cart button when ordering a renewal so that we know you are…