Where are my Messages?
We have had some users report that they have received our email notices that they have received messages but when they sign into their account, they do not find these messages. After research, we find that they have two different accounts under two different email addresses and are logging into the wrong account. …
Have I registered an account before?
First try our Password Reset program. If you are registered (with the correct email address) it will find your account and email you password reset information. If that doesn't work, please submit a help desk ticket.
I no longer have access to the email address I registered. What should I do?
If you have forgotten your password and no longer have access to the email address that you registered with us, you will not be able to use our password retrieval system. If you do not have any ads online, you could simply create a new account under your new email address. However, this can cause a problem if you h…
Why do I get a message that I have used an incorrect password?
We often have users who are very certain that they have the correct password. Sometimes we find that they have not noticed that there is a special character at the end of their password such as a period or exclamation point. Also, passwords are case-sensitive. Be sure to enter the password instead of relying on …
I can't remember my Password. Can you send it to me?
We can't email your old password to you because our passwords are encrypted. If you have lost your password, you can use our Password Reset program. All you need is the email address used on your account. The reset code will be emailed immediately to that email address. If you don't find the email, please sure t…
