Where are my Messages?
We have had some users report that they have received our email notices that they have received messages but when they sign into their account, they do not find these messages. After research, we find that they have two different accounts under two different email addresses and are logging into the wrong account. …
Have I registered an account before?
First try our Confirm Email program. If we find your account, it will send you a 6-digit verification code to confirm your account. If that doesn't work, please submit a help desk ticket.
Why do I get a message that I have used an incorrect password?
We often have users who are very certain that they have the correct password. Sometimes we find that they have not noticed that there is a special character at the end of their password such as a period or exclamation point. Also, passwords are case-sensitive. Be sure to enter the password instead of relying on …
I no longer have access to the email address I registered. What should I do?
If you have forgotten your password and no longer have access to the email address that you registered with us, you will not be able to use our password retrieval system. If you do not have any ads online, you could simply create a new account under your new email address. However, this can cause a problem if you h…
I can't remember my Password. Can you send it to me?
Passwords are encrypted so we can't see them. If you have lost your password, you can use our Password Reset program. All you need is the email address used on your account. If your account is found, a 6-digit verification code will be emailed immediately to your email address. The reset code is valid for 20 min…
