I am going to renew my ad. Can I send you a better picture?
Yes. We are happy to replace your photo at the time of a 90-day renewal for a small, optional fee of $5. This is especially useful on the young horses that are changing so quickly! Please be sure to click the Change Photos checkbox before clicking the Add to Cart button when ordering a renewal so that we know you are…
How Do I Rotate my Image?
Our photos staff will rotate your image when they complete your order. You may also rotate it immediately from the Review Uploads screen. There is a link to Review Uploads under the blue Photo/Video menu for each ad in your Account.
What is an Instant Image?
Instant Images may be found on paid photo ads which display the photo temporarily exactly as uploaded by our customer, as long as a valid Order Number is used for the Upload. They are displayed during the time between the order being placed and the order being completed. A human technician will crop/resize/enhance al…
Can I put more than one photo on an ad?
Yes, more than one photo can be displayed. Our Gallery Ads, Stallion Ads and Spotlight Ads include multiple photos.
When does my 90+ days start?
The 90 (or more) days starts when we complete your order and add your final photo to your ad, not before. Instant Images do not count toward your 90 days. Your ad will be set to NEW when we add the photo.
I wanted a Gallery Ad or Spotlight Ad instead of a single photo. Can I upgrade?
If you already have one photo online and would like to upgrade to a Gallery Ad, you can do this by ordering a Gallery Upgrade. There is a reduced price for a couple of weeks after your original order so that you do not overpay. If you already have a Gallery Ad, you may order Extra Photos to add 2 more photos to you…
Does it cost anything to CHANGE the current photo?
Yes. There is a $5 charge to change any or all photos or video on the ad. You may order this alone or in conjunction with a photo renewal. Renewing a photo does NOT include replacement by default. Changing of a photo must be specifically ordered (by clicking the Change Photo checkbox before clicking the Add to Car…
How do I upload my photo?
You will need to have your photo ready by saving it on your computer or device (preferably in the JPG or PNG image format. When you complete the online photo order, you will be prompted to upload the photo at the end of a successful order. As you fill in our upload form, you will select your image on your device by m…
I sent you an order/photo. Did you receive it?
1. All orders generate a confirmation email and your order history can be seen in your DreamHorse account by clicking the Order History button. 2. If you uploaded your photo, you should see it appear in a confirmation web page screen in your browser as soon as it finishes uploading. If you have any question abou…
How long does it take for my ad to appear online?
Text ads appear immediately after being saved. Your photo will appear immediately if you upload it on our site using a valid Order Number. It will appear as an Instant Image until our staff completes your order. The time it spends as an Instant Image is not counted against your 90+ day ad time. If you pay online,…
